Protecting your information is our priority

9a9911 collects certain personal information from its users. The main purpose of collecting this information is to provide you with a safe, well-organized, and enjoyable gaming experience. The types of information collected are listed below:

• Name, date of birth, email address, and mobile number provided at registration
• National ID card or passport information for identity verification
• Information related to financial transactions such as bKash, Nagad, Rocket, or Upay account numbers
• Your device's IP address, browser type, and operating system
• Your gaming activity, betting history, and preferences on the platform
• Records of communication with customer support

9a9911 uses the personal information collected for the following purposes:

• To create and manage your account and to verify your identity
• To process financial transactions such as deposits and withdrawals
• To ensure responsible gaming and to monitor suspicious activity
• To provide a personalized gaming experience based on your preferences
• To meet applicable legal obligations and to prevent fraud
• To analyze and improve platform security and technical performance
• To inform you about promotional offers and bonuses, based on your consent

9a9911 has adopted industry-standard technical measures to protect your personal information. The following points about our security infrastructure are important to know:

• All data transmission is secured through SSL (Secure Socket Layer) encryption technology
• Your password and sensitive financial information are stored in encrypted form
• Potential vulnerabilities are addressed through regular security audits and system updates
• Internal data access is restricted by strict role-based controls
• All staff receive regular training on data protection

9a9911 does not sell your personal information to third parties for commercial purposes. However, information may be shared in specific circumstances:

• Payment processors such as bKash, Nagad, Rocket, and Upay — only the minimum information necessary to complete a transaction
• Trusted organizations providing identity verification and fraud prevention services
• Legal authorities — when required by a court order or applicable law
• Technology service providers who operate under confidentiality agreements

In each of the above cases, we have strict data protection agreements with third parties and they may only use the information for the specified purpose.

The 9a9911 website uses cookies and similar tracking technologies. These technologies serve the following purposes:

• To keep your login session active and to remember your personal preferences (essential cookies)
• To improve platform functionality and user experience (functional cookies)
• To analyze site traffic and measure performance (analytics cookies)

You can stop accepting cookies by changing your browser settings. However, this may limit some features of the platform.

As a user of 9a9911, you have the following rights regarding your own information:

• Right of access: the right to know what information we hold about you
• Right to rectification: the right to request correction of inaccurate or incomplete information
• Right to erasure: the right to request deletion of your information where there is no legal obligation to retain it
• Right to object: the right to object to the processing of your information in certain circumstances
• Data portability: the right to receive your information in a structured format
• Withdrawal of consent: the right to withdraw consent to marketing communications at any time

To exercise these rights, contact our support team via 24/7 live chat or by email at: [email protected]

The 9a9911 platform is strictly for individuals aged 21 and above only. We do not knowingly collect or process personal information from any minor.

If for any reason a minor's information enters our system and comes to our attention, we will immediately delete that information and close the associated account. If you have any information regarding this matter, please notify us at [email protected].

As 9a9911 operates at an international level, your information may be stored on servers outside Bangladesh. For each such international transfer, we ensure that:

• The destination country or organization maintains adequate data protection standards
• An appropriate legal basis exists for the data transfer
• The transferred data remains protected under all the terms of this privacy policy

Although we maintain the highest security measures, no technical system is completely secure. If a data breach occurs, 9a9911 will take the following steps:

• Affected users will be notified as soon as possible after the incident is identified
• The cause and scope of the breach will be investigated and necessary corrective action will be taken
• The applicable legal authorities will be notified within the required timeframe
• Necessary steps will be taken to prevent similar incidents in the future

If you give consent to receive promotional messages, bonus offers, and updates from 9a9911, we may contact you according to your preferences. However, you have the right to withdraw this consent at any time.

• Marketing preferences can be changed from your account settings
• The "unsubscribe" option in promotional emails can be used
• A request to stop marketing communications can be made via 24/7 live chat

Please note that even if you object to marketing communications, important messages related to transactions and account security will continue to be sent.

9a9911 reserves the right to change or update this privacy policy from time to time. If any significant changes are made:

• A notice will be clearly displayed on the website
• The date and nature of the changes will be stated
• Registered users may be notified by email

Continued use of the platform after an update will be taken to mean that you have agreed to the revised policy. We therefore recommend reviewing this page regularly.

If you have any questions, concerns, or complaints about this privacy policy, please contact us. Our dedicated support team is always ready to answer all your queries:

• 24/7 Live Chat Support — speak in Bengali, any time
• Email: [email protected]

We will respond as quickly as possible after receiving your request. Our goal is to ensure your satisfaction and the protection of your information.